App Does Not Open or Load
- Close and reopen the app.
- Restart your phone.
- Confirm that the latest app version is installed.
- Make sure adequate free storage is available.
Swilent Chess
Help and support
Swilent Chess Support
Find practical help for Swilent Chess gameplay, local progress, computer matches, lessons, puzzles, and Swilent Rating.
1. Contact Support
Email chess@swilent.com for help with Swilent Chess. Include your device model, Android version, app version, and a short description of the issue.
Do not send passwords, payment information, identity documents, or other sensitive personal information.
2. Common Troubleshooting
Progress Is Missing
Learning, puzzle, and rating progress is stored locally. Clearing Android app storage or uninstalling the app may remove it. There is currently no cloud backup or cross-device synchronization.
Also check that progress was not reset from About, Privacy & Data.
Computer Match Is Slow
Stronger computer difficulty may require more thinking time. Close unnecessary background applications or try a lower computer strength on older devices.
Clock Paused After Leaving the App
Matches may pause when the app enters the background to prevent unfair clock loss. Return to the match and resume where available.
Reset Local Data
Swilent Chess → About, Privacy & Data
You can reset individual progress areas or choose Reset All Local Progress. Reset actions are permanent.
Swilent Rating Questions
Swilent Rating applies only to Rated Computer Matches. Casual matches do not affect it, and Undo is unavailable in rated matches. It is internal to Swilent Chess, not FIDE or an official rating.
Offline Use
Local Match, Computer Match, lessons, puzzles, and local progress work offline. Website, privacy, and email actions require internet access or another app.
3. Reporting a Problem
To help us understand an issue, include:
- device manufacturer and model;
- Android version;
- Swilent Chess app version;
- the screen or feature where the problem occurred;
- steps that reproduce the problem; and
- a screenshot where helpful.
Do not include sensitive personal information in a support request.
4. Feature Requests
Feature suggestions are welcome at chess@swilent.com. We cannot promise specific release dates or features.
5. Current App Features
Local two-player chess
Offline Computer Match
Casual and Rated Computer Match
Swilent Rating
Guided beginner chess lessons
Offline chess puzzles
Locally saved learning, puzzle, and rating progress
No account required
No advertising
Review the Swilent Chess Privacy Policy for more information about local data and offline use.